koihokiTerms of Use
When you join koihoki, you accept the terms that govern our service. We outline how accounts are created, how deposits and withdrawals work, what happens when disputes arise, and how we protect your data. Our terms are designed to be clear and fair—no hidden conditions, no surprise clauses. Before you verify your account or place your first bet, please read this page so you understand what koihoki requires of you and what we undertake to provide.
koihoki is available only where local law permits. Access to koihoki services is restricted by geography and local regulation. If you are outside a supported jurisdiction, you cannot activate deposits or play. This is not a limitation we impose lightly—it reflects our commitment to operating only where we are licensed to do so.
Our service spans live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports (Mobile Legends, Free Fire, PUBG Mobile). All are governed by this single set of terms once you open a koihoki account.
How koihoki Accounts Work
To create a koihoki account, you must verify your identity. Upload a photo of your ID (national identity card, passport, or driver's licence), verify your phone number via SMS, and we confirm your account within 24 hours. This verification applies once—you do not repeat it for future deposits or play. We conduct verification to comply with local payment regulations and to protect your account from unauthorised access.
When you open a koihoki account, you agree to provide accurate information. You confirm that you are of legal age in your jurisdiction, that you are not restricted from accessing koihoki services by local law, and that you will not share your account credentials with others. Your account is personal—login details are for your use only. If unauthorised access occurs, contact koihoki support immediately during stated hours (visible in the app under Contact).
Deposits and Payment Flow
koihoki accepts nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment (e-wallet options), e-wallet (QR-code standard), and traditional banking via mobile banking, local payment, online payment, e-wallet. Deposits from e-wallets settle within seconds; bank transfers typically complete within one business day. We do not charge deposit fees, and we do not convert or hold your funds externally—deposits credit directly to your koihoki balance.
All amounts on koihoki are held in your account balance. When you place a bet or spin, that amount deducts immediately. Winnings credit to your balance instantly. Your balance is accessible across all game types—live dealers, slots, and sportsbook—from a single account.
Game Rules and Outcomes
Each game on koihoki has published rules and payout structures. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino procedures—outcomes are determined by the dealer's equipment and actions, visible on HD camera throughout play. Slot games use certified random number generators; each spin is independent and unpredictable. No algorithm adjusts payouts based on your history or balance. Sportsbook markets settle according to official match results and league rulings.
We do not guarantee outcomes or returns. Betting and gaming outcomes are chance-based. No strategy, system, or past performance can predict future results. You understand and accept this risk when you place a bet on koihoki.
Disputes and Resolution
If you believe an error occurred in your account or a game settlement, contact koihoki support within 30 days. Include specific details—the date, game, amount wagered, and the issue you experienced. Our team investigates and responds. For disputes about a game outcome, we review the play recording (available for live-dealer tables) and confirm settlement according to the game rules published at the time of play.
We maintain a transaction log for every bet, spin, deposit, and withdrawal on your account. This record is authoritative for dispute resolution. If you discover an error, support can correct it. Refunds or account adjustments are made only when our review confirms a genuine error on koihoki's part.
Data Protection and Privacy
koihoki protects your personal data using standard encryption and does not share your information with third parties outside payment processors and regulatory authorities. Your ID is verified once and stored securely; we do not republish or sell your personal details. You can request access to your data or request deletion of non-essential information by contacting support.
We retain transaction and account history for compliance purposes. Deposits, bets, and withdrawals are logged indefinitely so you can review your activity and so we can respond to disputes fairly. Account credentials and payment details are encrypted and never displayed in plain text within the app.
Jurisdiction and Service Availability
koihoki services are available only where local law permits. We operate under a jurisdiction-restricted model: if you access koihoki from outside a supported jurisdiction (Indonesia primary), the platform will not activate deposits or play. This is our compliance commitment. We do not serve players in restricted jurisdictions, and we terminate accounts that attempt to circumvent this restriction.
Local law also governs disputes. If a legal question arises regarding your koihoki account, applicable jurisdiction law determines the outcome. We cannot override local regulations or licensing requirements, nor do we attempt to. Our terms are subject to change if local law changes; we notify users of material changes via email or in-app notice.
Termination and Account Closure
koihoki can terminate your account if you violate these terms—for example, if you provide false identity information, attempt unauthorised access, or breach local law. Upon termination, your account balance is returned to your registered payment method within 30 days. We may freeze accounts temporarily during investigation of suspected fraud or violation.
You can request account closure anytime. Contact koihoki support, and we process your closure request. Any remaining balance is withdrawn to your registered payment method within 24 business hours. Closed accounts cannot be reactivated; if you wish to rejoin koihoki, you open a new account and verify again.
When you use koihoki services (live-dealer games in Jakarta, Surabaya, Bandung, Medan, Semarang; deposits via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer; sportsbook markets during Liga 1 or Piala AFF seasons), you agree to these terms. koihoki's commitment is transparency, fair play, and responsive support. Questions about these terms or your account can be addressed by our support team during stated hours.