koihoki Privacy Policy

This page describes what we collect when you use koihoki and how we keep that data protected. We at koihoki take your privacy seriously. When you create an account, deposit funds, or play on our platform, we collect certain information—your name, email, phone number, payment details, and account activity. We use this information to verify your identity, process deposits and withdrawals, deliver our service, and comply with local regulations.

Our privacy practices are transparent. We do not sell your personal data to third parties. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and service providers necessary to operate koihoki. Your data is encrypted in transit and at rest. You have the right to access, correct, or request deletion of your personal information, subject to legal retention requirements.

This policy applies to all users of koihoki, regardless of location. If you have questions about how we handle your data, contact our support team during stated hours.

What We Collect on koihoki

We collect information in several categories. Account information includes your name, email address, phone number, date of birth, and national ID number (required for verification). Payment information includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet) and transaction history. Activity information includes your login times, games played, bets placed, wins, and withdrawals. Device information includes your IP address, browser type, and operating system (Android or iOS).

We collect this information for specific purposes: to verify your identity and comply with local regulations, to process deposits and withdrawals, to deliver live-dealer games, slots, and sportsbook services, to detect fraud, and to improve koihoki's performance. We do not collect information beyond what is necessary to operate the platform.

Verification requirement: We require a valid ID and phone verification before deposits are active. This is a one-time step that unlocks all koihoki services and payment channels.

How We Use Your Data

We use your data to operate koihoki. Your name and ID verify your account and comply with payment regulations. Your email and phone enable account recovery and support communication. Your payment method processes deposits and withdrawals. Your activity history tracks your account balance and transaction status. Your device information helps us detect unauthorized access and improve app performance on different devices.

We do not use your data for marketing without your consent. We do not sell your personal information to third parties. We do not share your account details with other users or the public. Your data remains private to koihoki and our trusted service providers.

Third-Party Processors

We share your payment information with payment processors to complete deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those platforms receive your transaction details. When you withdraw to online payment, e-wallet, mobile banking, or local payment, those banks receive your account information. These processors are bound by their own privacy policies and data protection standards. We do not control how they handle your data beyond the transaction itself.

We may also share anonymised data with analytics providers to understand how koihoki is used and to improve performance. This data cannot identify you personally.

Data Security and Storage

We protect your data using encryption. All communication between your device and koihoki's servers is encrypted in transit (HTTPS). Your personal information is encrypted at rest on our servers. We use industry-standard security practices to prevent unauthorised access, alteration, or disclosure.

Our servers may be located outside your jurisdiction (Indonesia). By using koihoki, you consent to your data being processed and stored in these locations. We maintain the same privacy and security standards regardless of server location.

Encryption in transit: All data sent between your device and koihoki is encrypted using HTTPS protocol.
Encryption at rest: Personal information stored on koihoki servers is encrypted and protected from unauthorised access.
Access controls: Only authorised koihoki staff can access your data, and only for legitimate business purposes.
Data retention: We retain your data for as long as your account is active, plus any period required by law.

Your Rights on koihoki

You have the right to access your personal information. Log into your koihoki account to view your profile, payment methods, and transaction history. You have the right to correct inaccurate information—update your email, phone, or payment method through account settings. You have the right to request deletion of your account and associated data, subject to legal retention requirements (we may need to keep records for tax or regulatory purposes).

To exercise these rights, contact our support team during stated hours. Provide your account email and a clear description of your request. We will respond within a reasonable timeframe.

Cookies and Tracking

We use cookies to keep you logged into koihoki and to remember your preferences. Cookies are small files stored on your device that help us recognise you on return visits. You can disable cookies in your browser settings, but this may affect koihoki's functionality. We do not use cookies to track you across other websites.

We may use analytics tools to understand how koihoki is used—which games are popular, where users encounter issues, how the app performs on different devices. This data is anonymised and does not identify you personally.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a notice on koihoki. Your continued use of koihoki after an update constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have questions about this privacy policy, how we handle your data, or your rights on koihoki, contact our support team. Support is available during stated hours (visible in the app under Contact) via email and in-app chat. Provide your account email and a clear description of your question. We will respond as soon as possible.

Our commitment to privacy is central to koihoki's operation. Whether you're in Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported location, your personal information is protected under the same standards. We take data security seriously and continuously improve our practices to keep your information safe.